As of Monday, June 28, 2021, the City of Dearborn is happy to be returning to its normal operating hours for the public, 8 a.m. – 5 p.m. Monday through Friday, at the Dearborn Administrative Center (DAC), 16901 Michigan Ave.
Previously, the DAC had reduced its building hours to 10 a.m. – 3 p.m. to conform to public health guidelines and help mitigate the spread of COVID-19. Employees continued working 8 a.m. to 5 p.m.
It is hoped that this return back to normal business hours will allow residents to more easily conduct their business with the city.
However, for ease and convenience, the city encourages individuals to use its services online or by telephone to the extent possible.
Property Maintenance and Development Services at 313-943-2150
The Property Maintenance and Development Services Department (PMADS) now has a convenient, centralized phone number for residents to call for questions pertaining to Neighborhood Services, Permits, Sanitation, Home Sales, and residential and commercial inspections.
This phone number is 313-943-2150.
Call Center employees are available 8 a.m. – 5 p.m. Monday - Friday.
These employees will schedule inspections and set appointments to meet with other staff if necessary.
In addition, the automated Permit Inspection Scheduling System reached via 313-943-2400 has been updated to allow contractors and customers to select either a morning or afternoon inspection to cut down wait times.
Permit holders can also text “hello” to 844- 506-0971 to start an inspection request by texting.
PMADS also offers several online resources. For example, residents can order trash or recycling carts, request a special trash or recycling pick-up, schedule a home inspection, or apply for a residential or commercial building permit.
Furthermore, the department is converting all online applications to fillable forms. Already completed are forms for the Residential Home Inspection Request, the Commercial Re-Occupancy Application and the Residential Rental Inspection Request.
Customers can look up registered rental property and submit suspected rentals to the department.
These resources and more can be found at https://tinyurl.com/m33tjndh
The City Clerk’s Office offers several services online that are convenient and easy-to-use. Individuals can obtain birth and death certificates, block party and garage sale permits, and dog licenses online at www.cityofdearborn.org/services/clerk.
There are a number of ways residents can pay their property tax or water bills without going inside the DAC.
• DivDat: Residents can pay their water and tax bills with cash, check or card at the DivDat kiosk inside the vestibule of the DAC from 8 a.m. to 9 p.m., or in the lobby during business hours. There are many other DivDat Kiosks throughout the Metro Detroit area. Customers can also pay through e-check or credit card on the DivDat phone app.
• Drop boxes at the DAC: Residents can use the 24-hour drop box in the parking lot of the DAC. There is also a drop box in the lobby of the DAC. Bills and checks must be placed in a sealed envelope and placed in the drop box no later than 5 p.m. on the due date.
• By mail: Bill payments can be sent to the DAC through the Postal Service. Please note that the City does not accept postmarks; payment must be received by the due date.
• Automatic Transfer: Residents may choose to have their property tax and water bills automatically deducted from their accounts monthly through the Automated Clearing House (ACH) Debit system. The service is free, secure and easy to arrange. You must submit a completed ACH form to the Treasury Division with a copy of a voided check or statement from your bank verifying your routing and account number. Forms are available at cityofdearborn.org.
• Online: Residents can pay online at cityofdearborn.org. Additional processing fees may apply.
• By phone: For property tax bills, miscellaneous invoices, special assessment bills and delinquent personal property taxes only, residents can pay by calling 866-518-2301.
More information can be found at www.cityofdearborn.org/services/finance-treasury.
Residents can locate even more online City services on the City’s website at www.cityofdearborn.org.
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