The Property Maintenance and Development Services Department (PMADS) wants to let residents know that it has been working to improve services and facilitate better customer communication.

PMADS is responsible for building permits, property maintenance issues, sanitation (trash, recycling and yard waste collection), residential sale and rental inspections, and inspections for new businesses and commercial buildings.

PMADS Director Tim Hawkins explains that changes have been made to unify the department, improve customer interaction and better assist residents, realtors and contractors.

Reach PMADS via phone at 313-943-2150, or new email addresses

All main phone numbers for each PMADS unit have been combined to one department phone line: 313-943-2150.

Existing numbers are still operational, but being phased out. Call Center employees are available to answer calls from 8 a.m.–5 p.m. Monday-Friday.

The Call Center will answer all inquiries pertaining to Neighborhood Services, Permits, Sanitation, Home Sales, and residential and commercial inspections.

These employees will schedule inspections and set appointments to meet with other staff if necessary.

For faster response to requests and questions, Hawkins suggests using these emails:
This email address is being protected from spambots. You need JavaScript enabled to view it. (neighborhood services/property maintenance issues/complaints)
This email address is being protected from spambots. You need JavaScript enabled to view it. (missed garbage pick-up, special pick-up requests, garbage/recycle can issues)
This email address is being protected from spambots. You need JavaScript enabled to view it. (rat complaints/issues)
This email address is being protected from spambots. You need JavaScript enabled to view it. (permit questions)
This email address is being protected from spambots. You need JavaScript enabled to view it. (residential sale questions and inspection requests)
This email address is being protected from spambots. You need JavaScript enabled to view it. (residential rental questions and inspection requests)

Improved services, technology

“Under Mayor O’Reilly’s directive, I have taken the concerns and complaints I’ve heard to heart. I hope our residents and customers will see continued improvements in the department,” said Hawkins.

One of these improvements involves increased training for inspectors so that they can resolve multiple issues, instead of having several inspectors respond to one property owner.

Finally, the automated Permit Inspection Scheduling System reached via 313-943-2400 has been updated to allow contractors and customers to select either a morning or afternoon inspection to cut down wait times. Permit holders can also text “hello” to 844- 506-0971 to start an inspection request through text message.

In addition, the department is converting all online applications to fillable forms and hopes to have the process completed soon. These forms can be located on the City’s website at https://cityofdearborn.org/government/departments/property-maintenance-development-services

“My goal is to have an even more cohesive workforce serving the community,” said Hawkins.

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