If you are reporting a water main break, please inform us of any significant loss of pressure or if the water appears cloudy or rusty. We will attempt to notify all customers if and when a shut off of water will be required for repairs.
Water main breaks should be reported to the Department of Public Works during business hours (7:30 a.m.-4:30 p.m., Monday-Friday) and to the Police Department dispatch after-hours at 313-943-2100.
The Water and Sewerage Division provides around-the-clock service for emergency water repairs, drainage and sewerage backups, flooding and other customer service requests.
As cold weather increases the risk of water main breaks, Dearborn residents are reminded about procedures for dealing with water issues at home:
Discolored water is not recommended for drinking, but should not be harmful. Often, water will pick up a rusty or dirty appearance when turnoff valves are used and the water lines are disturbed. This water has not been exposed to bacteria.
To clear the water, residents should go to the basement or lowest level of their home and run cold water until it runs clear. After that, move to other faucets and run water until it is also clear.