The Department of Public Works' Water and Sewerage Division responds to customer service requests for field investigations on high bill complaints, flooded basements, plugged sewer lines, connections, sinkholes, water quality complaints and other service delivery concerns.
Street or basement flooding should be reported to the Department of Public Works during business hours (7:30 a.m.-4:30 p.m., Monday-Friday) by calling 313-943-2042 or 313-943-2307, and to the Police Department dispatch after hours at 313-943-2100.
If your basement is flooded, the City will dispatch a maintenance crew to your address to determine if the stoppage is in the City main or your private line (sewer lateral). If the sewer main is found to be clear, it is then the responsibility of the property owner to call a licensed plumber or drain service to correct the problem. The City cannot recommend any plumber.
Download the City's basement flooding guidelines for helpful details on dealing with basement flooding.